eCommerce Fulfillment

eCommerce Fulfillment

ecommerce Fulfillment

Let Phoenix Direct lower your costs and professionally handle the warehousing, distribution and customer service of your products.

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Expert warehousing services, including receiving, storing, packaging, shipping and reporting

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82,706 sq. ft. warehouse space accommodates over 400,000 SKUs from 200+ vendor sources

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24/7 customer call center services and multi-channel contact management

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Work with clients of all sizes, ranging from 20 orders per month to 9,000 per month

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99.9% accuracy in pick/pack/ship — physical inventory accuracy within 0.0002%

ecommerce
fulfillment

Let Phoenix Direct lower your costs and professionally handle the warehousing, distribution and customer service of your products.

\

Expert warehousing services, including receiving, storing, packaging, shipping and reporting

\

82,706 sq. ft. warehouse space accommodates over 400,000 SKUs from 200+ vendor sources

\

24/7 customer call center services and multi-channel contact management

\

Work with clients of all sizes, ranging from 20 orders per month to 9,000 per month

\

99.9% accuracy in pick/pack/ship — physical inventory accuracy within 0.0002%

What can the right partner do for your business? – The right partner can do a lot more than distribute your product. Phoenix Direct takes a holistic view of fulfillment and is an extension of your business. We will handle your pick/pack/ship of orders while you focus on merchandising your products. As you grow your business, leverage our scalable fulfillment and avoid layering on people and assets.

eCommerce Fulfillment

We can connect your ecommerce store or retail shop to our cloud-based WMS in minutes and start shipping your products immediately. No long, drawn out integration needed. When a customer places an order with your online store, we take care of the picking, packing, and shipping. Tracking information flows immediately back to your online store and to the customer.

Account Manager

Fast customer service support sets us apart. Responsive support from real people.

Returns

Returns are a reality of doing business online. We process returned shipments quickly and accurately to ensure that your customers receive their refund as quickly as possible. You’d have a tough time finding a better service provider to handle your returns. Our experienced team can refurbish apparel and other products to quickly get them back into inventory.

Contact Center Solutions

We are not your ordinary call center. Outrageously high touch customer experiences by phone, chat, or email. Our IVR system is perfect for the needs of any business, with both dedicated and shared agent models available.

What can the right partner do for your business? – The right partner can do a lot more than distribute your product. Phoenix Direct takes a holistic view of fulfillment and is an extension of your business. We will handle your pick/pack/ship of orders while you focus on merchandising your products. As you grow your business, leverage our scalable fulfillment and avoid layering on people and assets.

eCommerce Fulfillment

We can connect your ecommerce store or retail shop to our cloud-based WMS in minutes and start shipping your products immediately. No long, drawn out integration needed. When a customer places an order with your online store, we take care of the picking, packing, and shipping. Tracking information flows immediately back to your online store and to the customer.

Account Manager

Fast customer service support sets us apart. Responsive support from real people.

Returns

Returns are a reality of doing business online. We process returned shipments quickly and accurately to ensure that your customers receive their refund as quickly as possible. You’d have a tough time finding a better service provider to handle your returns. Our experienced team can refurbish apparel and other products to quickly get them back into inventory.

Contact Center Solutions

We are not your ordinary call center. Outrageously high touch customer experiences by phone, chat, or email. Our IVR system is perfect for the needs of any business, with both dedicated and shared agent models available.

Contact Us For A Free Quote

WE WORK WITH SOME GREAT BRANDS

Let's Get Started!

We welcome all inquiries and feedback. Whether you’re ready for a quote or want to talk directly to one of our leaders to know more, we’d love to hear from you.

Let's Get Started!

We welcome all inquiries and feedback. Whether you’re ready for a quote or want to talk directly to one of our leaders to know more, we’d love to hear from you.

We're a D2C and B2B marketing resource with integrated solutions to drive commerce in the most critical channels of your business. Utilizing cutting-edge technologies, we work as a team, with you and for you, to create, produce, and fulfill customer satisfaction.

CONTACT US

2625 North Berkeley Lake Rd NW
Duluth, GA 30096

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